Our Processing time is 2 business days. Depending on your location to Toronto, You will receive your package within 2 to 5 business days. Tracking numbers are provided as well for parcels, xpresspost and expedited items. If you have selected out bubble mailer shipping a tracking number is not provided and should arrive between 5-7 days.
Unfortunately there is a chance this can happen and when shipping plant in the mail you have to assume the risk something might happen. If this does happen please send us an email (email@example.com) the day you receive the plant with pictures. We will do our best to make the moment right. we do not offer refunds for this.
We sure do! All winter long, we'll ship your order out with a complimentary heat pack to keep your plants warm and toasty on their trip from us to you. Our heat packs last different amounts of time depending on where you are located in Canada. Please ensure that despite the security of the heat pack, you do track your package until it reaches you to ensure that you get to your new plant babies soon after delivery to ensure that they don't freeze!
Please note we might take up to 2 days to process your order once it’s been submitted (though oftentimes it will be less).
Once you receive your tracking number via email, Please allow the shipping carriers 24 hours to update the tracking number in their system. If you see an error message on the tracking page, please check back again later.
Toronto orders: We may sometimes ship using a local courier for which no tracking number will be given.
Yes! When going through checkout simply select "Free pickup in Toronto" as the option. You will not be charged for shipping. We will then reach out within 24 hours to set up a pickup or delivery of your item(s).
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