Our Processing time is 2 business days. Depending on your location to Toronto, You will receive your package within 2 to 5 business days. Tracking numbers are provided as well for parcels, xpresspost and expedited items. If you have selected out bubble mailer shipping a tracking number is not provided and should arrive between 5-7 days.
Unfortunately there is a chance this can happen and when shipping plant in the mail you have to assume the risk something might happen. If this does happen please send us an email (email@example.com) the day you receive the plant with pictures. We will do our best to make the moment right. we do not offer refunds for this.
We do not. Unfortunately due to the unreliability of Canada post during Covid-19 and the time sensitivity of using heat packs we decided it would be best not to ship. Any orders placed before October 24th will be shipped out. It is the buyers responsibility to check the weather and take the risk when ordering. The Split Leaf takes no responsibility for damaged plant due to the cold. Plants will be wrapped the best we possibly can.
Please note we might take up to 2 days to process your order once it’s been submitted (though oftentimes it will be less).
Once you receive your tracking number via email, Please allow the shipping carriers 24 hours to update the tracking number in their system. If you see an error message on the tracking page, please check back again later.
Toronto orders: We may sometimes ship using a local courier for which no tracking number will be given.
Yes! When going through checkout simply select "Free pickup in Toronto" as the option. You will not be charged for shipping. We will then reach out within 24 hours to set up a pickup or delivery of your item(s).
Yes we do! We offer free local delivery within the Toronto area. Orders must be $20 or over to qualify for free delivery.
For all deliveries we will be wearing a mask and take reasonable precautions to deliver your package. We will leave the package in your desired location (front porch, mailbox,etc.) and call or text you upon arrival. For any other covid related concerns please email us at firstname.lastname@example.org
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
choosing a selection results in a full page refresh
press the space key then arrow keys to make a selection