Our Processing time is 2 business days. Depending on your location to Toronto, You will receive your package within 2 to 5 business days. Tracking numbers are provided as well for parcels, xpresspost and expedited items. If you have selected out bubble mailer shipping a tracking number is not provided and should arrive between 5-7 days.
Unfortunately there is a chance this can happen and when shipping plant in the mail you have to assume the risk something might happen. If this does happen please send us an email (email@example.com) the day you receive the plant with pictures. We will do our best to make the moment right. we do not offer refunds for this.
We do not. Unfortunately due to the unreliability of Canada post during Covid-19 and the time sensitivity of using heat packs we decided it would be best not to ship. Any orders placed before October 24th will be shipped out. It is the buyers responsibility to check the weather and take the risk when ordering. The Split Leaf takes no responsibility for damaged plant due to the cold. Plants will be wrapped the best we possibly can.
PlantRunz delivery is available to customers located between Londo, Ontario and Ottawa, Ontario. This service is available all year, they deliver plants, decor, and supplies.
Please note we might take up to 2 days to process your order once it’s been submitted (though oftentimes it will be less).
Once you receive your tracking number via email, Please allow the shipping carriers 24 hours to update the tracking number in their system. If you see an error message on the tracking page, please check back again later.
Toronto orders: We may sometimes ship using a local courier for which no tracking number will be given.
Yes! When going through checkout simply select "Free pickup in Toronto" as the option. You will not be charged for shipping. We will then reach out within 24 hours to set up a pickup or delivery of your item(s).
Pickup is available In Etobicoke near Lakeshore and Islington or at Maker's Market in the Junction.
Yes we do! We offer free local delivery within the Toronto area. Orders must be $20 or over to qualify for free delivery.
We are now partnered with PlantRunz and now offer delivery from London, Ontario to Ottawa, Ontario. This service will be available all year long. Pricing available at checkout, varies by area.
For all deliveries we will be wearing a mask and take reasonable precautions to deliver your package. We will leave the package in your desired location (front porch, mailbox,etc.) and call or text you upon arrival. For any other covid related concerns please email us at firstname.lastname@example.org
•fill out your shipping info including address and postal code
•choose which city/area you live in for accurate delivery pricing
•We will process your order and send you an email when your order is shipped
Orders can be combined to save on delivery costs but please keep orders to a manageable size for the drivers. If you would like to order more than 5 plants at a time please send us an email at email@example.com
Please select the correct option for delivery. All postal codes will be cross referenced to make sure these orders are delivered properly and you pay the correct price.
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